Privacy Policy

This policy describes how HAVA Healthcare Ltd, trading as Stockport Pharmacy, aim to repay the trust you have shown by sharing your personal information with us.
About Us

We are a leading online pharmacy in the UK, registered with the General Pharmaceutical Council (see our registration details at:

We respect your right to privacy and are committed to giving you clear and honest information to explain how we use the information you give us. We understand that legal documents such as privacy policies can be difficult to understand. For that reason, we have provided this short overview of our privacy policy to highlight the main points that you should know about.

This privacy policy has been reviewed by Plain English Campaign to make sure that it is clear and understandable.

We are Stockport Pharmacy (the trading name of HAVA Healthcare Ltd). We run our website at (our site) and provide pharmacy services.

Our address is:
73A Castle Street,
United Kingdom, SK3 9AT.
You can phone us on 0161 222 3505

What personal information we collect and how we use it?

We will only use the information we collect about you as allowed by law (in line with the General Data Protection Regulations (GDPR) (EU) 2016/679).

We collect information about you to:

  • process your prescription
  • provide you with the best possible service; and
  • record details of all medicines and other products we supply to you, and medicines that you or your doctor tells us you can have from us on repeat prescription.

We will not email you unless you have given us permission. If you are already signed up to receive our marketing emails, you can opt out at any time by clicking on the ‘unsubscribe’ link at the end of every email we send you.

The type of information we will collect about you when you place an order or register on our site includes the following.

  • Your name
  • Your email address
  • Your IP address

We will never collect sensitive information about you without your permission. We will keep the information we hold about you accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies, we will delete or correct them. We will hold your personal information securely, in line with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track how people use our site. If you have any questions or comments about privacy, email us at (CONTACT EMAIL ADDRESS)

Use of personal information

We will only keep your personal information for as long as we need it for the purposes we collected it for, including for the purpose of meeting any legal, accounting or reporting requirements. We may use this information to:

  • send you updates about the status of your prescription;
  • send you newsletters and details of offers and promotions we believe you will be interested in;
  • improve the design and content of our site;
NHS-prescription service

If you want to use our NHS-prescription service, we will need to know whether you pay for your NHS prescriptions and, if not, the reason why not. We will also collect information about your existing medical conditions and any medication your doctor has prescribed for you. We will use this information to look after your healthcare, and we may have to contact you in certain circumstances that are relevant to your ongoing care (for example, sending you reminders about repeat prescriptions). We may also collect information about when you are next going to visit your doctor so we can help you manage your repeat prescriptions.

Your permission

When you provide your information, you are agreeing to us and our service provider (if any) using that information. If we decide to change our privacy policy, we will put those changes on this web page so that you know what information we collect, how we use it, and what circumstances we share it in.

Your email address

We will use your email address to communicate with you about matters relating to your prescriptions, health & wellbeing only.

Your rights

You can ask us in writing for a copy of all the personal information we hold about you. We must respond to your request within one calendar month. We will not charge you for a printed copy of the information.

You will need to give enough information for us to identify you (for example, your full name, address and date of birth). You will need to provide ID (for example, your passport, full driving licence, or credit card or debit card) before we send you any information. Under the General Data Protection Regulations, you have the following rights concerning your personal information.

  • Right of access
  • Right to rectification
  • Right to erasure (right to be forgotten)
  • Right to restriction of processing
  • Right to data portability
  • Right to withdraw consent
  • Right to object to direct marketing
  • Rights in relation to automated decision-making and profiling.

For more information on these rights, go to

Physical and electronic security

We have designed our site to protect the information we collect from unauthorised access. We protect your private information by following appropriate physical, electronic and managerial procedures. To further protect your security, we also take reasonable steps to confirm your identity before we give you access to your account or allow you to make changes to your personal details. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to your personal information.

Improving our service

We will never sell, trade or rent your personal information to others. To better tailor our services to our customers’ needs, we use non-identifying general information to help us make decisions on how to improve our services.

Cookies are small text files that are transferred to your computer’s or device’s hard drive through your web browser, to enable our systems to recognise you and provide shopping features such as recommend products and loyalty discounts, as well as storing items in your shopping basket between visits. The help menu in most common browsers will tell you how to:

  • prevent your browser from accepting new cookies;
  • have the browser let you know when you receive a new cookie; and
  • disable cookies altogether.

However, because cookies allow you to take advantage of some of our site’s essential features, we recommend that you leave them turned on. If you do leave cookies turned on, be sure to log off when you finish using a shared computer. You can find more information about cookies in our cookie policy.

Main Cookies used on our site

GDPR Cookie ConsentPersistent1 yearWhen you click to accept the Cookie notification on this website, a cookie is used to remember your consent. That way you can enjoy our site without the nagging notification appearing at the bottom of the site.
Google AnalyticsThird Party2 yearsUsed to track how the website is used and provide feedback to help us improve user experience. Your information is passed to Google to help with the analysis but NOT used for direct marketing.
WordpressSession2 weeksCookies used by Wordpress for core functionality. These cookies are required for the website to work properly.

Google Analytics

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site.

The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited

For more information on Google Analytic’s privacy policy visit here –

Click here to opt-out of Google Analytics


We will not pass your information to any third parties. You can ask us to stop sending you any information about us and our services by emailing us at (PHARMACY CONTACTS ADDRESS). If you have any questions about our privacy policy, send an email to (MY EMAIL ADDRESS).

Your right to make a complaint to a relevant authority

If you want to exercise any of your rights relating to your personal information, you should email our Data Protection Officer (MY EMAIL ADDRESS) If you are not satisfied with the response you receive, you can make a complaint to the relevant authority. In the United Kingdom this is:

Information Commissioner’s Office

Wycliffe House

Water Lane





Phone: 0303 123 1113